Customer Experience

For designers, working with a design system provides clear guidance, improved efficiency, and collaboration. In this article, learn the top reasons why designs love working in design systems and how you can use this approach in your work.

Developing user stories - or an informal, natural description of your customer’s potential online journey - can help guide the development of your user experience, product management, web design, and more.

Customer experience (CX) refers to every interaction that a customer has with your brand, throughout their entire buyer’s journey. To be competitive in today's eCommerce landscape, brands must offer a superior customer experience.

COVID-19’s impact has accelerated an existing trend in retail: curbside pickup options. They reduce shipping costs, protect customers and employees, and offer quick accessibility can be a solution to customers in their time of need.

As the landscape shifts before our eyes, how can retailers shift their thinking, uncover new opportunities, and engage their customers in changing times? Watch this webinar with thought leaders and practioners.

If you had to pick just one retention metric, customer lifetime value (CLV) is arguably the most important one. CLV is exactly what it sounds like: the amount of money a customer is projected to spend at your business during their lifetime.

Today’s eCommerce landscape is so pervasive that a customer can simply click-to-buy any sort of product. From shoes to tools to computers to food, any item you desire is just one click away. In my click-to-buy case, I purchased a car.

Curbspot is a new, affordable, no integration, rapid deploy solution for businesses that need to offer contactless pickup to customers. Learn more about this tech, which streamlines the ordering process for customers and associates.