May 23, 2019
In a large digital program, where there are over 100 people and/or more than 5 operational silos, there is a secret weapon that can be the deciding factor between success and failure: Empathy.
Poor communication, specifically between silos and teams, is the largest cause of failure for large digital programs. Lack of effective communication is caused in part by poor process and in part from the inability for teams to come together to solve problems. The distinction here is important because even if the processes for teams to work together are defined if the teams don’t work well together the process is not effective.
Webster has a lengthy but accurate definition of Empathy: “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.”
So in the context of a digital transformation program, a person and a groups ability to empathize with another person and another group is often the deciding factor of how people will work together and come together to solve inevitable problems. There are four core pillars to ensuring that a program functions from a place of empathy:
Finally, while these concepts are written here for the context of large-scale program delivery, it is even appropriate in our everyday lives. Living vulnerable, trusting, ownership-led lives are cores to being happy and contributing members to society.
About the author: Rohit Garewal is a partner in Object Edge, a Commerce Advisory firm, based out of San Francisco, CA. Rohit is a huge believer in the concept that culture eats strategy for lunch, and that success in digital transformation is rooted in cultural transformation as much as a technological one. Over the past 20 years, Rohit and his firm have been working with Fortune 2000 brands to help deliver both cultural and technological transformations.
August 16, 2019
Recently several of our development team created a B2B framework to support complex B2B scenarios using Oracle Commerce Cloud and other Oracle solutions. Their journey and results will be featured in a session at CommercePros Insight 2019. This is a sneak peek!
August 8, 2019
Read a recent interview with our CTO Igor Abramovich who provided Project Architect guidance for our Oracle Stack Showcase to be featured at CommercePros Insight 19