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case study

Multibillion Dollar Manufacturer

Launching B2B Subscriptions

Background

When a multibillion dollar manufacturer wanted to drive more revenue in their digital business, they looked to launch a more robust B2B subscription solution - with a modern platform and a seamless digital experience.

Subscription services allow buyers to easily reorder products through a streamlined customer experience. For the business, subscription was implemented to create predictable, increased revenue at set billing cycles.

Smiling woman wearing glasses

Strategic Approach to B2B Subscription Launch

Object Edge was involved in the strategy, management, and development, including:

  • Initial project scoping
  • Requirements analysis
  • Frontend and backend development
  • Program management across multiple streams

B2B Subscription Technology Stack 

  • Oracle Subscription Management Cloud software
  • Oracle Revenue Management Cloud Service
  • Oracle E-Business Suite
  • Oracle CPQ Cloud 
  • Oracle Commerce Cloud  
  • Salesforce CRM

B2B Subscription Experience Design

On the new subscription solution, agents, resellers, and customers will be able to access the new experience:

  • Agents can create new accounts or manage existing accounts
  • Resellers can purchase and manage subscriptions
  • Direct customers can purchase and manage descriptions 
  • Indirect customers (end customers) can view and manage their subscriptions 

The Results: Business Case for Robust Subscription

Partners and customers now have more self-service options, including placing and managing subscriptions. This streamlined experience allows them to quickly and easily to buy, view, modify, and terminate subscriptions. 

The platform features flexible start dates, with the ability to control subscription activation. Demo and trial capabilities are available, with the ability to offer promotions and discounts. Agents and resellers can create and allocate subscriptions to end-customers, along with combining multiple contracts or quotes into single contracts–aligning to common billing end dates. 

The new platform also features increased flexibility for payment methods, including credit cards, net terms, and consolidated invoices. Advanced PTT features include seamless integration with the Corporate Administration Tool (CAT) and Universal Gateway Portal (UGW).

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