The Challenge

A leading global telecommunications provider needed a way for B2B users to renew a termed contract into another termed contract autonomously. The aim was to implement a self-service approach and foster seamless capabilities while minimizing manual intervention.

Our Approach

Our comprehensive strategy focused on:

Design Stormings & UI/UX Enhancements: We introduce intuitive interfaces for clients to renew contracts independently, reducing reliance on manual processes.

Enhanced System Integration: Seamlessly integrating our solution with existing systems, prioritizing security and compatibility.

Proactive Support Infrastructure: Implementing proactive support mechanisms to address client queries and minimize support calls preemptively.‍

Project Management & Cross-Functional Dependencies: Used the best agile management practices to run the project within the timeline, map and track cross-team dependencies, and evaluate the deliverables before going live.

The Results

Our solution delivered significant benefits in:

Operational Efficiency: Drastically reduced support calls and manual tasks, optimizing resource allocation.

Client Empowerment: Empowered clients with self-service capabilities, expediting contract renewals.‍

Financial Impact: Anticipated strong ROI within a 3-year timeframe with a 36-month warranty period, demonstrating significant financial viability and strategic alignment.

Leading Global Telecommunications Provider

Self-Service: Contract Renewals

Background

The Challenge

Our Approach

The Results

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