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When a retail chain of about 50 stores needed to respond to new ordinances, they brought in Object Edge to launch an integrated buy online pickup in store (BOPIS), pickup in store from phone orders, and curbside pickup solution. Created in response to the global pandemic, Curbspot is an enterprise solution that integrates with leading ERPs, POS, and eCommerce solutions for seamless, low contact order fulfillment.

The Challenge

As health concerns and customer expectations changed in 2020, the retailer found itself needing a new solution to get orders to their customers. With a number of retail locations, loyal customer base, and large inventory, they looked for an enterprise solution that could be launched very quickly.

Picture of the Object Edge Process

Our Approach

In order to quickly launch an integrated BOPIS and Curbspot sequence, Object Edge leveraged Curbspot - a new order fulfillment solution for low contact pickup. Customized for Princess Auto’s specific needs, the solution could be launched quickly and with low effort from the Princess Auto team. 

Technologies:

  • Curbspot
  • Order Dynamics
  • AWS
  • Stripe 
  • Twilio
  • Shopify

The Solution

A quick turnaround for a sophisticated, enterprise BOPIS and Curbside pickup solution. Now thousands of orders every day are fulfilled through Curbspot. This process, and quick turnaround helped move the retailer towards a culture of rapid digital transformation and action. Reported in digital360.com:

1st Mockup of the design
2nd Mockup of the design

Mockup of the Designs

“Over three weeks, the retailer set up the buy online pickup in store (BOPIS) operation it had been contemplating but felt unready to implement before the pandemic. It launched the BOPIS service on March 24. The retailer also quickly shifted to an unusual curbside pickup process suited to its customers and the tools and equipment they buy.

“It showed us that we could do things more quickly than we had in the past,” says Dave Matthes​​, imagination leader for the retailer. It’s inspired a new kind of thinking in our executives and a new kind of thinking in our owners,” he says. Rapid change is now a part of the company’s culture.

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