case study

Cloud, Platforms, and Systems Services Company

Optimizing and Integrating CPQ

Cloud, Platforms, and Systems Services Company
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The Challenge 

A global brand that provides solutions to telecommunications service providers was looking to lower costs. They also needed a platform flexible enough to easily integrate with Adobe Experience Manager for a seamless user experience. 


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Our Approach

Focusing on self-servicing and quoting, we leveraged Oracle Configure, Price, Quote (CPQ) to allow their customers to self-service and create custom quotes directly from their digital portal. In order to do so, we had to integrate Oracle CPQ with their Salesforce Customer Relationship Manager (CRM) back office systems.

Technologies

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The Results

This cutting-edge solution was the first experience to market that connected Oracle CPQ to Oracle Commerce to allow for seamless quoting. Object Edge partnered on the experience, designed an optimal architecture, and worked with platform and business stakeholders to certify the joint deliverable. Four-and-a-half months later, the company launched their self-quoting system. In the subsequent 18 months, they also launched eCommerce, a more robust quoting system, and the ability to pay invoices online.

  • Within the first quarter, the company recognized $2M of cost savings, with over 40% of all quoting being done online.
  • Within the first year, the new channel is projected to grow at a 20%-50% annual rate.

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