EMPOWER YOUR DIGITAL channels so that you can focus on your customers
Oracle CX Solutions
Experience that scales. Increase retention, contain lower costs, and drive profits.
Today’s consumers demand more than ever, and the key to retaining them is to be fast, personal, and relevant. Customers require exceptional experiences online, regardless of channel. This means that they want to reach you from everywhere; mobile, desktop, social, kiosks and in the store, and responded to with a consistent experience. Delivering this will require a combination of technology, process, and experience.
Your digital infrastructure needs to be easy to manage, easy to use, powerful and extensible. The Oracle CX Suite provides all of this. It is a comprehensive suite of solutions for delivering relevant customer experiences and predicting the shifting customer behavior that will decide your place in the market. Object Edge specializes in delivering this technology affordably and quickly, with one of the largest CX delivery teams in the world.
Object Edge knows that the Oracle CX suite provides an exceptional digital backbone, but by itself will not take you to your goals; no technology will. Therefore, we believe that specializing only in the technology of eCommerce without delivering the business of eCommerce is like being a ship builder that can deliver the hull but doesn’t know how to build the sails. It’s beautiful, but not functional. That is why Object Edge has both Technology and Agency services.
Built on fourteen years of eCommerce experience, Object Edge knows that transforming purchasers (one purchase) to loyal customers (four or more purchases), without increasing OPEX, should be the goal of every digital business, and we focus on helping you achieve just that. With our global team of implementers, creative experts, operations, and marketing teams, we help you to unlock the trapped profits of your customer base with more effective and efficient CX management.
ORACLE SERVICE OFFERINGS
Oracle Commerce Cloud (OCC)
Oracle Commerce Cloud is a modern SaaS solution designed to ignite business innovation and rapid growth for online businesses. The solution emphasizes simplicity, allowing online businesses to quickly launch feature rich, responsive storefronts across all devices.
Object Edge recognized the inevitable shift to cloud and began training and developing years ahead of our competition. This advanced preparation has allowed to us rapidly scale to win the trust of the most Oracle Commerce Cloud users in the world.
With our ArcEdge (Accelerated Requirement Capture) methodology, our CXF (Cloud Integration Framework), ACE (Agent Console Extensions), our pre-built connectors to the world’s best SaaS solutions, and our cloud specialists, your business won’t find a partner with more experience and breadth of SaaS knowledge than Object Edge.
Oracle Commerce is a mature ecommerce platform with stellar customer adoption. Object Edge has been delivering commerce solutions using this platform for well over 15 years. Our customers have grown 10x on this platform with Personalization, Promotions and Performance. Our solutions have earned many awards for us as well as for our customers.
We help you consolidating sales, management, and service at a single platform created for omnichannel commerce and puts the customer first. We help enterprises and fast growing brands to create online stores that stand out in the crowd, attract more and sell more. We give you an edge to quickly go to market with a multi channel commerce solution. We provide you with an engaging brand experience at every customer touch point.
The key to closing complex sales faster is being able to generate prompt, error-free quotes without pressuring the customer, which is possible only through the implementation of CPQ cloud. Reports show that worldwide 88% of B2B buyers would prefer to make business purchases online if the option is given. These days B2B buyers expects the same customer experience just as advanced as B2C. Sales process has become more complex with huge number of products, complicated price evaluation and lengthy approval process and the deal becomes a long drawn-out sales cycle. Object Edge helps you with the right tools to deliver a delightful buying experience to customer which is accurate, fast and simplified.
With Oracle CPQ, we help you sell complex products faster than ever, eliminate costly errors and decrease the sales cycle. Object Edge gives you an competitive edge and leads you towards a shorter way from engagement to conversion for your customers’ journey. Oracle CPQ helps your sales team, channels and eCommerce sites sell faster, easier, more accurately anywhere and on any device.
In today’s fast moving world just being in touch with the customer at every touchpoint is not enough. Users need the next level of experience with them in near real-time interaction. With Oracle Responsys, Object Edge helps you to realize the opportunity for coordinating with your marketing touchpoints in real time.
Oracle Responsys delivers content with context so that our customers can extend customer loyalty, increase conversion rates, and improve ROI by converting prospective customers into paying customers.
With Oracle Integration Cloud Service (ICS), customers can transform their fragmented company into a connected cloud business. ICS is the hub of all products that will surround commerce applications. ICS helps makes the integration between systems easy and consistent. ICS provides sales, real-time customer data, synchronizes cloud with on-premise applications for marketing, and connects customer support applications with sales applications. With Oracle ICS we help to simplify integrations in the cloud for SaaS & on-premise applications. We let you connect to applications and simplify the way you build integrations in the cloud.
Object Edge, with our experience with Oracle Commerce and Cloud products, has used ICS for many of our customers for integration. We have integrated with CPQ, Responsys and Sales Cloud to stream line data flow across the applications.